TOPS - Community Manager Specialist
The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS).
Essential Duties & Responsibilities
Operate daily operations of assigned communities in alignment with Asset Living Community Manager expectations.
Ensure compliance with company policies, safety practices, fair housing, and operational standards.
Conduct daily property walks, risk assessments, and quality checks.
Lead the emergency response process for the community while on assignment.
Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity.
Support hiring, onboarding, and training needs as requested by Regional leadership.
Promote teamwork, stability, and performance during temporary leadership transitions.
Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions.
Review and approve resident files, leases, renewals, and required documentation.
Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting.
Assist with resident satisfaction initiatives, retention efforts, and event execution.
Support leasing teams in achieving occupancy goals and stabilizing performance.
Maintain service request turnaround times; ensure resident expectations are met.
Ensure property appearance standards are maintained through inspections and timely repair oversight.
Coordinate with maintenance, contractors, and vendors to ensure work is completed safely and efficiently.
Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.
Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding.
Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards.
Qualifications
High school diploma required; bachelor’s degree preferred.
Two to four years of property management experience preferred.
CAM or ARM certification preferred.
Ability to learn and execute all on-site software functions.
Knowledge of Fair Housing and OSHA requirements.