TOPS - Community Manager Specialist

About the role

The TOPS Community Manager Specialist is a floating leadership role within Asset Living’s internal talent agency (TOPS). This position provides short-term (1–90 day) on-site operational leadership to communities experiencing staffing transitions, vacancies, new acquisitions, performance needs, or stabilization efforts.

Responsibilities

• Operational Leadership & Site Oversight
• Oversee daily operations of assigned communities in alignment with Asset Living Community Manager expectations.
• Ensure compliance with company policies, safety practices, fair housing, and operational standards.
• Conduct daily property walks, risk assessments, and quality checks.
• Lead the emergency response process for the community while on assignment.
• Personnel Management
• Provide short-term supervision, coaching, and direction to on-site staff; ensure operational continuity.
• Support hiring, onboarding, and training needs as requested by Regional leadership.
• Promote teamwork, stability, and performance during temporary leadership transitions.
• Financial & Administrative Management
• Ensure timely rent collection, deposit reconciliation, invoice processing, and accurate financial reporting.
• Support or create budgets/forecasts as assigned; identify trends and recommend corrective actions.
• Review and approve resident files, leases, renewals, and required documentation.
• Strategic Leasing Management
• Ensure leasing and marketing strategies are executed effectively—closure rates, follow-up, documentation, and reporting.
• Aid in resident satisfaction initiatives, retention efforts, and event execution.
• Support leasing teams in achieving occupancy goals and stabilizing performance.
• Maintenance & Risk Management
• Monitor service request turnaround times; ensure resident expectations are met.
• Ensure property appearance standards are maintained through inspections and timely repair oversight.
• Cook up with maintenance, contractors, and vendors to ensure work is completed safely and efficiently.
• Assignment Readiness & Adaptability
• Rapidly assess operational strengths, gaps, and priorities at each assignment to ensure smooth continuity.
• Provide high-confidence leadership during transitions such as turnovers, manager vacancies, or property onboarding.
• Serve as an Asset Living culture ambassador, modeling best practices and reinforcing departmental standards.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Two to four years of property management experience preferred.
• CAM or ARM certification preferred.
• Ability to learn and execute all on-site software functions.
• Knowledge of Fair Housing and OSHA requirements.

Qualifications

• Ability to travel frequently; role may rotate between properties weekly or monthly.
• Reliable transportation required.

Skills

• Adaptability
• Leadership
• Compliance
• Financial Management
• Leasing
• Maintenance
• Emergency Response

Benefits

Asset Living is committed to providing a comprehensive benefits package to its employees. This includes:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

A reasonable estimate of the compensation range for this role in California is $36.05 - $40.86 USD per hour.

Schedule

Frequent travel required; role may rotate between properties weekly or monthly.