Toll Systems & Operations Project Manager

About the role

The successful candidate will provide project management and technical consulting services for electronic toll collection to various tolling and transportation agencies across the United States. Key activities include strategic project planning, project development, vendor procurement for tolling systems, implementation oversight, performance monitoring, operations management, and research on innovative roadside and back-office electronic tolling solutions.

Responsibilities

• Manage toll technology and operations consulting services contracts for public toll agencies.
• Manage the design, development, integration, testing, and operations of electronic tolling systems.
• Manage any design, operational, and maintenance issues with tolling vendors.
• Conduct risk and issue assessment, tracking, and mitigation on tolling projects.
• Provide subject matter expertise on tolling systems/technologies and recommend solutions.
• Support continuous improvement for tolling systems through process enhancements and automation, and the use of innovation and emerging technologies such as Artificial Intelligence.
• Conduct analyses of business and customer needs, document requirements and processes, develop reporting, analytic and information solutions, financial analysis, auditing, and budgeting.
• Track and resolve issues that arise during back office and roadside toll system implementations including issues related to schedule, functionality, performance, requirements, coordination with other tolling systems, coordination with tolling vendors, and coordination with third-party service providers.
• Manage testing, validation and operational oversight of toll collection technologies, verifying conformances with Key Performance Indicators, performance requirements and client expectations.
• Manage the development of Request for Proposals for electronic tolling systems and services.
• Establish and maintain effective written and verbal communications with client staff, toll vendors, other consultants and direct reports to ensure project success.
• Ensure that all plans, documents and deliverables provided by tolling vendors meet project requirements and industry best practices.
• Perform marketing and business development activities including client relationship management, client outreach, proposal preparation, thought leadership, toll industry advocacy and representation.

Requirements

• Bachelor's Degree or Master’s Degree in Accounting, Business Management, Computer Science, Engineering, Finance, Science, Technology preferred.
• 15+ years progressive experience providing project management and technical consulting services for technology implementation and operations.
• 10+ years direct roadside and back office toll systems and operations project management experience.
• Demonstrated experience within the tolling industry managing the implementation and operation of electronic tolling systems with emphasis on design, development, testing, and maintenance.
• In depth understanding of the tolling industry such as toll policy and planning, business rules, technology trends, procurements, implementations, operations and maintenance.
• Experience in preparing cost estimates for tolling projects including proposal scoping, capital system costs, operational costs, maintenance costs and conducting cost benefit analyses.
• Experience with toll operations and maintenance organizational functions and practices.
• Experience with enterprise IT systems, data centers, cloud infrastructure, enterprise software, and business intelligence solutions.
• Experience in managing client relationships by recognizing and addressing client needs and expectations.
• Demonstrated ability to deliver task and project assignments within expected timeframes, budget and level of quality expected by the client.
• Demonstrated ability to market new work with potential clients including proposal development, presentations and interviews.
• Proven ability to work effectively both remotely and in a remote team environment.
• Excellent written and verbal communication skills, including analysis and interpretation of complex written documents, as well as client communications and managing customer expectations.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft One Drive, Microsoft Teams and Microsoft CoPilot.

Qualifications

• Substantial experience in project management and technical consulting services related to the planning, design, procurement, implementation, operations, and maintenance of both roadside and back office tolling systems.
• Experience in managing client relationships is essential.

Skills

• Project Management
• Technical Consulting Services
• Tolling Systems & Operations
• Electronic Toll Collection
• Vendor Procurement
• Operations Management
• Research on Innovative Solutions
• Business Development
• Client Outreach
• Proposal Preparation
• Thought Leadership
• Toll Industry Advocacy
• Artificial Intelligence
• Business Needs Analysis
• Requirement Documentation
• Reporting and Analytic Solutions
• Financial Analysis
• Auditing
• Budgeting
• Back Office and Roadside Toll System Implementations
• Issue Resolution
• Testing and Validation
• Operational Oversight
• Request for Proposals
• Communication Skills
• Microsoft Office Suite

Benefits

At Stantec, we offer a comprehensive benefits package designed to support our employees' well-being and career growth. This includes:

• Medical, Dental, and Vision Plans
• Wellness Program
• Health Savings Account
• Flexible Spending Account
• 401(k) Plan
• Employee Stock Purchase Program
• Life and AD&D Insurance
• Short-term/Long-term Disability Plans
• Emergency Travel Benefits
• Tuition Reimbursement
• Professional Membership Fee Coverage
• Paid Family Leave

Pay

Compensation range varies by location and includes a range of $132,000.00 - $198,000.00 annually for some locations and $141,600.00 - $212,400.00 annually for others.

Schedule

Full time

Application Instructions

To apply, please visit our careers page and submit your resume and cover letter detailing your relevant experience and qualifications.