Toledo Complex Food & Beverage - Beverage Supervisor

The Role

The Toledo Complex includes both the Huntington Center and the Glass City Center, and this role provides operational support across both locations. The Beverage Supervisor is responsible for directing all activities of the beverage department while ensuring exceptional guest service, operational efficiency, beverage quality, and compliance with all company and regulatory standards.

Essential Duties And Responsibilities

• Direct and oversee all beverage department operations.
• Conduct monthly inventory to ensure all alcoholic beverages are properly accounted for.
• Cook up-to-date beverage orders with the Concessions Manager and/or Warehouse Supervisor.
• Support the overall operational and financial performance of beverage outlets.
• Maintain high standards of beverage quality, service, presentation, and marketing to maximize guest satisfaction and profitability.
• Coordinate drink menu development and beverage program enhancements.
• Monitor beverage inventory levels and pricing daily, including updates to bar and beverage menus.
• Develop and conduct beverage training programs for Food & Beverage team members.
• Train staff on state and local alcohol laws, responsible alcohol service, and guest-service expectations.
• Maintain a safe and reliable environment for guests and team members.
• Deliver exceptional customer service while supporting overall event operations.

Qualifications

• Ability to work long hours and flexible schedules, including mornings, nights, weekends, and holidays.
• Food & Beverage and/or restaurant experience preferred.
• Maintain professional appearance, grooming, and hygiene standards.
• Ability to work independently and collaboratively in a team environment.
• Strong commitment to exceeding guest expectations.
• Ability to effectively listen, communicate, and follow direction from management.
• Strong knowledge of food and beverage preparation, service standards, guest relations, and hospitality etiquette.
• Must be punctual, dependable, and reliable.
• Ability to make quick and accurate decisions in a fast-paced environment.
• Strong organizational and leadership skills with the ability to delegate responsibilities effectively.
• Ability to remain calm and professional under pressure while maintaining a positive attitude.
• Ability to perform effectively for extended periods in high-volume event environments.
• Must be able to read, write, and speak English to communicate effectively with guests and team members.

Preferred Skills

• Strong communication skills
• Teamwork and collaboration
• Reliability and accountability
• Organization and attention to detail
• Sense of urgency
• Safety awareness
• Guest-service mindset