To Go Specialist

Responsibilities

• Be an effective SALESPERSON by understanding our food and beverage menus, specials, and promos and making recommendations and suggestions based on your knowledge of food and drink items.
• Ensure our guests have a great experience by providing exceptional service. Accommodating actions include practicing the “Hospitality Halo” (smile, step aside, speak first), maintaining a friendly attitude, treating guests politely, working as a team with all O’Charley’s team members, communicating clearly and enthusiastically, and having an outgoing attitude.
• Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve guests in a timely manner, according to the guest’s perfect pace. Stay organized, thinking and acting quickly and effectively, and having a sense of urgency.
• Maintain a thorough knowledge of service sequences and guidelines; use this knowledge to serve guests effectively. Have a thorough knowledge of To-Go accounting procedures. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package quality products for guests.
• Maintain general appearance of To-Go area through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area. Ensure “Perfect Plate” presentations before items are delivered to guests.
• If a mistake is made, own it and take EVERY action possible to correct it. Report mistakes to a manager so they can be fixed, rather than letting an angry guest leave without addressing the issue.

Requirements

• Guest relations
• To-Go packaging
• Menu knowledge
• Service Sequences
• Telephone etiquette
• Point of Sale operation
• Quality service and standards
• Safety and Security
• Procedures
• Cash handling
• Floor plan
• Specials
• Sidework duties
• Physical
• Able to continually enter and exit the building, even during inclement weather while carrying to-go orders weighing anywhere from 1-25 pounds.
• Able to speak, read, write and understand the primary language of the work location.
• Able to perform simple mathematical calculations relating to money handling.
• Able to stand and exert well-paced mobility for periods up to multiple hours in length.
• Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.