To Go Specialist

Responsibilities

• Be an effective SALESPERSON by understanding our food and beverage menus, specials, and promos and making recommendations and suggestions based on your knowledge of food and drink items.
• Ensure our guests have a great experience by providing exceptional service. Accommodating actions, practicing the “Hospitality Halo,” maintaining a friendly attitude, and treating guests with concern for their needs or interests as if each is the only guest in the restaurant.
• Work as a team with all O’Charley’s team members, communicate clearly and enthusiastically with guests and team members, and have an outgoing attitude and self-composure at all times.
• Serve guests in a timely manner, according to the guest’s perfect pace, stay organized, and have a sense of urgency.
• Maintain a thorough knowledge of service sequences and guidelines, and use this knowledge to serve guests effectively.
• Have a thorough knowledge of To-Go accounting procedures and packaging, and use this knowledge to prepare and package quality products for guests.
• Maintain the general appearance of the To-Go area through cleaning and stocking.
• Take pride in your personal appearance and the appearance of your work area.
• Ensure “Perfect Plate” presentations before items are delivered to guests.
• If a mistake is made, own it and take EVERY action possible to correct it, striving for a win-win situation.

Requirements

• Guest relations
• To-Go packaging
• Menu knowledge
• Service Sequences
• Telephone etiquette
• Point of Sale operation
• Quality service and standards
• Safety and Security
• Procedures
• Cash handling
• Floor plan
• Specials
• Sidework duties
• Physical
• Able to continually enter and exit the building, even during inclement weather while carrying To-Go orders weighing anywhere from 1-25 pounds.
• Able to speak, read, write and understand the primary language of the work location.
• Able to perform simple mathematical calculations relating to money handling.
• Able to stand and exert well-paced mobility for periods up to multiple hours in length.
• Must have a good sense of balance, able to bend, kneel and lift bus pans, trays, etc. frequently weighing up to 25 pounds.