To-Go Specialist

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• Must be 18+ for Front of House positions.

Benefits

• Flexible schedules.
• Time-off on holidays—closed on Christmas and Thanksgiving Day; early closure on Christmas Eve!
• Competitive hourly wage.
• New store openings—opportunities for advancement!
• Extensive training and development.
• Discounted meals, exhilarating contests, and thrilling prizes for team members.

Pay

Competitive hourly wage.

Schedule

Flexible schedules.

Benefits

• Medical and paid time-off for eligible team members.

Firebirds is an Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.