To-Go Concierge

About the role

Woodfield Country Club in Boca Raton is seeking a F&B To-Go Concierge to process food and beverage orders for the To Go operation, ensuring a positive first and last impression for members and guests. This is a part‑time position.

Responsibilities

• Answers the telephone in a courteous manner and takes food and beverage orders utilizing menu knowledge.
• Checks the specials for the day and their preparation methods (dressing, sauce, condiments and special substitutions).
• Aware of the flow of service throughout the kitchen environment and communicates with the cooks on the timing of the tickets.
• Professionally demonstrate knowledge of all personnel, facilities, events and services offered at the Club, and provide callers with address, directions, and other information as available.
• Demonstrate the ability to build relationships, recognize membership by name and retain member preferences.
• Answer incoming telephone calls, determine purpose of their calls, and forward calls to appropriate personnel or department; must have ability to multi‑task.
• Maintain a professional appearance at all times; present an appropriate image for the Club and maintain a pleasant and courteous manner in person or on the telephone.
• Ensure that the To Go operations telephone voice greeting is appropriate for the current status at all times.
• Provide support to Concierge on occasion, while maintaining the primary responsibilities at the front desk.
• Always address a Member approaching the desk, preferably by their name, when and if possible.
• Immediately communicate any issues/feedback to the supervisor that impacts the member experience.
• Keep work area clean and presentable at all times.
• Perform opening and closing side work as assigned.

Requirements

• Ability to multi‑task.
• Professional appearance and courteous demeanor.
• Knowledge of club personnel, facilities, events and services.
• Strong telephone etiquette and relationship‑building skills.

Benefits

• Complimentary Meals in Employee Cafe
• Employee Referral Bonus
• Birthday Recognition
• Employee Social Events
• Direct Deposit
• On‑site Parking
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Long Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Vacation
• Paid Personal Time Off
• Paid Holidays

Schedule

Flexible schedule required, including weekends and holidays.