To-Go

Job Description

The To Go position is responsible for providing Silver Diner hospitality to our guests, proper merchandising of display cases, fulfilling food & beverage orders, generating sales, and properly handling POS functions.

• Ensure each guest receives outstanding service including greeting every guest within 30 seconds
• Every order is delivered 100% correct
• Suggestively sell to every guest
• Maintain an awareness of all menu items
• Properly merchandise all products & replenish as needed
• Keep display cases and work area organized & sparkling clean
• Accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS
• Communicate guest requests to management
• Answer phone within three rings using proper Silver Diner greeting
• Work as part of a team, communicating clearly and constructively

Performance Measures

• Positive sales growth in To Go
• Guests are happy & there are no complaints
• No cash handling errors

Required Education

• Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

Required Experience

• Minimum: 1-2 years experience in the restaurant or hospitality industry.
• Prior experience as a Cashier or Server is a plus but not required.

Desired Characteristics

• Exceptional aptitude for Guest Service
• Excellent communication skills
• Contagiously friendly, outgoing & energetic
• Organized
• High Sense of urgency
• Able to multi-task
• Able to meet all schedule requirements

Physical Requirements

• The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures.
• It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day.
• Able to continuously reach, bend, lift, carry, stoop and wipe.
• Able to tolerate proper use of cleaning & sanitizing products.