To-Go

About the role

We are hiring key associates for our Grand Opening in National Harbor. These key positions will begin training and working regular shifts immediately at our training stores to prepare to be veterans in our Heart of the House. The exact date for the training stores will be determined.

Responsibilities

• Ensure each guest receives outstanding service including greeting every guest within 30 seconds
• Ensure every order is delivered 100% correct
• Suggestively sell to every guest
• Maintain an awareness of all menu items
• Properly merchandise all products & replenish as needed
• Keep display cases and work area organized & sparkling clean
• Accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS
• Communicate guest requests to management
• Answer phone within three rings using proper Silver Diner greeting
• Work as part of a team, communicating clearly and constructively
• Brand Delivery: Be on time for work, Maintain a positive, fun-oriented attitude to your work, Keep yourself, your uniform and your station sparkling clean at all times, Strictly follow all uniform standards, Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order, Know and ensure delivery of the Silver Diner Brand
• Cost Balancing: Properly account for all sales, Proper cash handling, Properly portion all self-service items (i.e.: syrups, soups, butter etc.)
• Perform any additional duties or tasks as reasonably assigned by managers

Qualifications

• Minimum: 1-2 years experience in the restaurant or hospitality industry
• Prior experience as a Cashier or Server is a plus but not required

Skills

• Exceptional aptitude for Guest Service
• Excellent communication skills
• Contagiously friendly, outgoing & energetic
• Organized
• Able to multi-task
• Able to meet all schedule requirements

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Employee Assistance Program
• Referral Bonus Program
• Meal Discounts
• Gym membership discounts
• Work shoe discounts and more!

Opportunity for Growth

• We offer the opportunity for growth, including becoming a trainer, supervisor, and manager
• Over 60% of our managers and 100% of our GMs were promoted from within

Physical Requirements

• The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures
• It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day
• Able to continuously reach, bend, lift, carry, stoop and wipe
• Able to tolerate proper use of cleaning & sanitizing products