To-Go

Job Description

The To Go position is responsible for providing Silver Diner hospitality to our guests, proper merchandising of display cases, fulfilling food & beverage orders, generating sales and properly handling POS functions.

• Ensure: Each guest receives outstanding service including greeting every guest within 30 seconds, every order is delivered 100% correct, suggestively sell to every guest, maintaining an awareness of all menu items, properly merchandise all products & replenish as needed, keep display cases and work area organized & sparkling clean, accurately & efficiently complete all sales transactions, maintain proper cash & media accountabilities at the POS.
• Communicate guest requests to management, Answer phone within three rings using proper Silver Diner greeting, Work as part of a team, communicating clearly and constructively.
• Brand Delivery: Be on time for work, Maintain a positive, fun-oriented attitude to your work, Keep yourself, your uniform and your station sparkling clean at all times, Strictly follow all uniform standards, Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order, Know and ensure delivery of the Silver Diner Brand.
• Cost Balancing: Properly account for all sales, Proper cash handling, Properly portion all self-service items (i.e.: syrups, soups, butter etc.).

Required Education

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

Required Experience

Minimum: 1-2 years experience in the restaurant or hospitality industry. Prior experience as a Cashier or Server is a plus but not required.

Desired Characteristics

Exceptional aptitude for Guest Service, Excellent communication skills, Contagiously friendly, outgoing & energetic, Organized, High Sense of urgency, Able to multi-task, Able to meet all schedule requirements.

Physical Requirements

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 25 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products.