TN - RN Case Manager

About Abby Care

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis, with millions more people needing care at home than ever before. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system and are building that future.

About the Role

As our RN Case Manager, you will oversee the comprehensive care and coordination of services for patients within your caseload, reporting directly to the Director of Nursing in Tennessee. In this high-agency role, you will manage patient care plans, provide clinical oversight to Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs), and collaborate closely with families, primary care physicians, and therapy providers to ensure optimal, compassionate patient outcomes. This is a full-time hybrid opportunity based in Nashville, TN.

Responsibilities

• Coordinate comprehensive patient care: Manage a diverse caseload, collaborating with PCPs, therapy providers, and internal support teams to drive optimal clinical outcomes.
• Provide clinical oversight: Coach, supervise, and support Certified Nursing Assistants (CNAs) to ensure strict adherence to clinical standards and the highest quality of patient care.
• Develop individualized care plans: Design, implement, and adjust custom care plans tailored to patient-specific assessments and health goals.
• Maintain timely documentation: Execute accurate electronic charting with a preference for real-time documentation, ensuring a minimum of 24-hour turnaround time in alignment with regulatory standards.
• Support and educate families: Provide critical health education and compassionate support to patients and their families regarding treatment plans and healthcare needs.
• Manage clinical escalations: Identify and escalate appropriate issues, such as order management and immediate patient concerns, to Clinical Leads in a timely manner.
• Participate in clinical rotations: Support the team by participating in on-call rotations (approximately one weekend per month), holiday rotations, and weekday phone triage night coverage as needed.
• Drive quality assurance: Monitor and actively work to improve patient readmission rates while maintaining top-tier caregiver and patient satisfaction.
• Ensure administrative accuracy: Keep extended clinical visits within acceptable ranges and complete administrative tasks, including mileage reimbursements, thoroughly.

Success Metrics

In 12 months, the RN Case Manager will have successfully managed and optimized their patient caseload, maintaining a high standard of clinical documentation with consistent under-24-hour turnaround times. They will have built strong, trusting relationships with patients, families, and external providers, leading to measurable improvements in caregiver satisfaction and a reduction in patient readmission rates.

Requirements

• Education: Associate's Degree in Nursing or a Baccalaureate School of Nursing Degree (BSN).
• Licensure: Current, valid, and unencumbered license as a Registered Nurse (RN) in the state of TN, or a valid Compact/Multi-state RN License.
• Experience: Minimum of 2 years of clinical experience as a Registered Nurse.
• Transportation: Access to reliable transportation, a valid driver's license, and current auto insurance to facilitate local travel.
• Scheduling Flexibility: Ability to work flexible hours, travel locally to patient locations, and participate in on-call and weekend rotations.
• Location: Must reside or be willing to permanently relocate to the Nashville, TN area.

Preferred Qualifications

• Home Health Experience: 1+ years of home health experience.
• Leadership: Prior clinical case management or supervisory experience.
• Clinical Specialization: Experience in pediatric or adult home care.
• Program Knowledge: Understanding of the Medicaid paid family caregiving program and the CNA scope of practice (training will be provided if needed).
• Assessment Tools: Familiarity with OASIS documentation standards (training will be provided if needed).

Benefits

• Competitive compensation packages that reflect the value you bring, including an annual company performance bonus for full-time employees.
• Comprehensive health coverage: High-quality medical, dental, and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
• Generous paid time off, including 10 paid company holidays.
• Financial savings benefits: HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family.

Pay

Compensation Range: $80,000 - $84,000

Values

• Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision: Millions of families are waiting for care, and they cannot wait. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Abby Care may use automated decision tools to help match and rank candidate work experience, education, and skills found in online profiles, resumes, and job applications against job requirements. All hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.