TMS & Spravato Treatment Specialist

About the role

Interventional Psychiatry Support Specialists (Medical Assistant) provide direct client care using innovative technology to assist clients with depression, anxiety, and OCD. The role focuses on assisting providers in the delivery of Transcranial Magnetic Stimulation Therapy (TMS Therapy) as well as Spravato and Ketamine services while ensuring quality standards are achieved according to practice policies and procedures. These team members are compassionate, dependable, organized, have effective communication skills, multitask, and work well with other team members. IPSS team members build rapport with clients and support them as they receive relief from treatment resistant depression.

Responsibilities

• Administer Spravato and/or TMS treatments following physician protocols, prioritizing client comfort and safety
• Perform psychiatric rating scales, document outcomes, and report potential adverse events to the physician
• Schedule and manage client appointments, adapting to their needs and making necessary adjustments
• Assist with client intake, preparation, and support for various treatments, including vitals, care coordination, and insurance verification
• Accurately record client information and session notes, completing superbill documentation promptly
• Provide compassionate support to clients with depression and other disorders, demonstrating effective communication skills
• Deliver excellent client care while adhering to company policies and regulatory requirements
• Troubleshoot client comfort and equipment setup during treatments
• Collaborate with interventional psychiatry vendors for seamless coordination
• Provide support and treatment coverage at all interventional service sites
• Perform additional duties as assigned

Qualifications

• Bachelor's degree required from an accredited college or university in a recognized clinical discipline, including but not limited to psychology, social work, counseling, nursing, rehabilitation, activity therapies, or a related behavioral health field
• One or more years of medical office, behavioral health, or outpatient clinic experience (Preferred)
• Medical Assistant experience or certification (Preferred)
• Knowledge of insurance verification, prior authorizations, and medical authorization processes (Preferred)
• Completion of TMS Certification during training
• Knowledge of medical terminology required
• Understanding of and ability to comply with HIPAA, confidentiality, patient privacy, and applicable regulatory requirements
• CPR certification required or willingness to obtain certification within the required timeframe
• Ability to provide coverage for treatments at nearby clinics

Benefits

• Medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K
• Community united by commitment to enhance mental health and revolutionize client care
• Continuous learning guided by seasoned professionals fostering career growth in a nurturing environment
• Opportunity to play a pivotal role in reshaping behavioral health with direct impact on client lives
• Environment celebrating collaborative success driven by effective communication and unity
• Comprehensive onboarding and ongoing educational resources tailored to cultivate talents

Pay

Hourly compensation range: $18 – $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.