TMC Operator I

About the role

Kapsch TrafficCom is seeking highly motivated, detail-oriented individuals to join our team at the Gateway Guide Traffic Management Center. This is an excellent opportunity to launch a rewarding career in the growing field of Intelligent Transportation Systems (ITS). As a TMC Operator, you’ll play a critical role in keeping Missouri’s roadways safe and efficient by monitoring traffic conditions, coordinating incident response, and delivering timely information to the public.

Location: Gateway Guide Traffic Management Center – 14301 S. Outer Forty Rd., Chesterfield, MO 63017

Position Summary: TMC Operators are responsible for using ITS technologies across a multi-monitor computer workstation to monitor roadway conditions, detect incidents, and coordinate with first responders. This role also includes disseminating traveler information, managing real-time data, and providing outstanding customer service.

Responsibilities

• Operate ITS technologies including cameras, sensors, and information systems to monitor traffic conditions.
• Identify and track incidents and roadway issues using CCTV, patrol and police reports, and other data sources.
• Coordinate and dispatch responses to roadway incidents via radio, phone, or internal systems.
• Input and manage data in real-time systems, maintaining accurate records of incidents and response actions.
• Assist with compiling traffic and incident data for reports including travel time, incident summaries, and equipment status.
• Provide traveler information to the public through variable message signs, websites, and partner agencies.
• Work collaboratively with teammates, first responders, and other stakeholders to manage daily operations.

Qualifications

• Proficiency with Windows-based systems and comfort working on a multi-monitor workstation.
• Ability to type quickly and accurately in a fast-paced environment.
• Strong working knowledge of St. Louis-area roadways and geography.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and respond to real-time events with urgency and accuracy.
• Strong teamwork and interpersonal skills.
• Flexibility to work holidays and weekends as part of a 24/7/365 operation.
• Ability to pass a comprehensive background check.

Education & Experience: High School diploma or GED required. College degree or related work experience in transportation, public safety, dispatch, or customer service preferred.

Benefits

• Paid Time Off (PTO) – 20 days per year
• No-cost medical insurance option for employees and eligible dependents
• 401(k) with company match
• Opportunity to grow in an innovative, mission-driven industry
• Team-oriented and professional work environment

Schedule

Full-time (40 hours/week) | AM Shift (6AM - 2:30PM) PM Shift (2:00PM - 10:30 PM) Tuesday – Saturday or Sunday – Thursday

Pay

Starting Pay: $20.00/hour