TMA Administrator - Engineering Services

Communiqations

Communicates on a regular basis with proprietary software systems and HCIS to ensure and achieve successful integration and upgrades.

Reporting/Data Analysis

• Create and distribute standard and custom reports for Engineering Services, Guest Services and Environmental Services including but not limited to preventative maintenance, phone call & online work order tracking, infection control, PM risk reports, guest services and environmental services and other department assigned reports.
• Maintain, train, and record repairs of various equipment in the department including Aeroscout, computers, Masterlocks and iPads.
• Reviews potential applications and designs hardware/software interfaces.
• Actively participate in the onboarding and training of new hires.
• May supervise clerical support staff and/or student/temporary staff as directed.
• Maintain and support departmental systems; WebTMA, Temp Trak, FieldWire, Mobileview and Masterlocks.

Technical Support

• Support a variety of application needs across facilities and HCIS supported systems that require integrated data.
• Maintain, train, and record repairs of various equipment in the department including Aeroscout, computers, Masterlocks and iPads.
• Maintains, supports, and develops departmental systems; WebTMA, Temp Trak, FieldWire, Mobileview and Masterlocks.

Coordination

• Provides regular updates and feedback to service requestors and serves as back-up coverage to call center staff.
• Provides input to Engineering Services Department strategic planning process for various projects.
• Escalates appropriate issues and concerns to management in a timely manner.
• Maintain professional and positive interdepartmental communication that includes timely follow-up.

Program Administration

• Administers and manages Computer Maintenance Management System (CMMS).
• Executes and monitors established procedures for corrective, preventative, routine, and predictive maintenance plans.
• Schedules, prioritizes, distributes corrective and preventative work orders and iPad assignments to optimize departmental workflow.
• Develops CMMS system for additional departments per management direction.
• Updates assigned policy and procedures.
• Implements best practices, for scalability, supportability, ease of maintenance and system performance.