TJJD - Dorm Supervisor II-Senior Team Leader-State Services (GNS)

About the role

TJJD provides residential treatment to youth committed to TJJD and assigned to a state-operated high-security juvenile correctional facility. The role involves supervising an assigned dorm's youth development coaches (coaches) and overseeing and evaluating the dorm's daily operations and programming activities involving youth and staff.

Responsibilities

• Understand and promote the vision and direction of the department and agency; set goals for staff performance, which comply with agency mission, vision, and core values;
• Ensure staff understand their duties or delegated tasks;
• Provide constructive feedback and coaching to staff, to include reviewing cameras with staff to point out specific areas of success and development;
• Train, supervise, and evaluate staff and develop Senior Coach Vs to do the same;
• Review overhead and body worn cameras on a regular schedule to ensure safety, security, and adherence to Texas Model principles;
• Ensure adherence to agency policy and procedures;
• Promptly address youth and staff conduct at the lowest level;
• Participate in the selection of staff to ensure a good fit for the dorm;
• Responsible for establishing and maintaining a positive dorm culture built on the Texas Model, teamwork, coaching, and caring for youth;
• Foster trust-building among co-workers and supervised staff and resolve issues;
• Serve as a calming agent for staff and youth when situations are escalating;
• Communicate directives with deliberate authority;
• Maintain presence on the dorm and model TBRI principles;
• Demonstrate TBRI-based playful engagement, healthy boundaries, and repairs with youth and staff, as appropriate;
• Provide oversight, coaching, and feedback on appropriate Texas Model engagement, activities, and interventions for all shifts;
• Plan, prioritize, and schedule dorm activities;
• Ensure daily schedule and activities are followed, including nurture groups and activities;
• Ensure weekly dorm leadership meeting occurs involving case manager(s), senior coaches and assigned psychologists;
• Provide technical assistance, training and direction to coaches;
• Empower staff to learn and practice TBRI principles of failing forward and felt safety while still ensuring the safety of youth;
• Ensure compliance with laws, rules, regulations, policies, procedures, and standards relating to dorm safety, youth movement, on-the-job training, and related operations and programs;
• Maintain awareness of how staff behaviors may indicate unspoken needs;
• Create an environment of felt safety, where staff are able to appropriately express needs that may be driving their own behaviors;
• Ensure youth service team meetings occur per policy;
• Analyze and use data to make and support decisions and make recommendations to improve programs and operations as well as to staff and schedule the dorm properly, understand trends related to violence, use of force, staff presence, and other indicators that can provide information regarding the "health" of the dorm and its culture;
• Seek out creative ways to demonstrate and recognize staff value;
• Ensure effective shift change transitions occur that clearly communicate key issues;
• Recognize when staff need to self-regulate and, where possible, provide the opportunity for staff time-outs for emotional regulation;
• Conduct prompt follow up visits with staff, individually, after an incident to identify potential needs and assist where possible;
• Exhibit and encourage creativity in group activities used for regulation practice, life skills, and recreation, properly using agency guides and materials and sharing new ideas with leadership that may help other dorms;
• Lead the team and youth to develop their own dorm identity, appropriate rituals and celebrations, and other concepts that create a sense of welcome and belonging for both staff and youth;
• Approve/deny timesheets by deadlines to ensure staff are paid timely and accurately;
• Ensure physical safety on dorms by submitting work orders promptly;
• Represent the dorm during staff and special meetings and providing relevant information regarding the dorm's operations and activities with the program supervisor, facility compliance officer, and facility administrators;
• Act as the dorm's liaison with representatives of various facility programs and other community and juvenile justice agencies;
• Ensure adequate coach shift supervision and provide direct supervision of coaches and youth during periods of staff shortage or during emergencies;
• Provide support, leadership, and direction as needed during crisis at facility.

Essential Job Duties

• Provides oversight, leadership, training and technical assistance to coaches in the performance of their duties;
• Promotes ethical leadership, excellent performance, confidentiality, a positive working environment, and professional development;
• Makes sure performance of duties is monitored;
• Provides verbal and written feedback, coaching, and mentoring, all in accordance with the Texas Model;
• Calls for performance reviews of supervised staff;
• Affirms and takes corrective personnel actions as necessary;
• Proactively promotes understanding of Texas Model goals and objectives and JCO staff on strategies to achieve treatment goals and objectives;
• Coordinates the implementation of policy and procedural changes;
• Collaborates with training specialists to identify training needs of dorm staff;
• Makes sure coaches complete training requirements in a timely manner;
• Makes sure processes are monitored to ensure coaches complete training requirements in a timely manner;
• Makes sure a safe residential setting is maintained;
• Reviews security dorm placements and makes sure youth are appropriately placed in accordance with the Texas Model;
• Makes sure proper head counts are conducted and documented, serious incident reports, suicide risk screenings, and contraband searches to ensure compliance with established procedures and standards;
• Identifies inconsistent practices and implements solutions;
• Coordinates the transfer and transport of youth;
• Intervenes during emergencies or altercations to prevent escapes and gain physical control of youth;
• Provides first aid as necessary;
• Reads and reviews information found in youth records related to the youth health and safety and to the security of the facility;
• Makes sure dorm cleanliness, sanitation, and youth hygiene are maintained and complies with safety policies and procedures;
• Collaborates with maintenance specialists and risk management specialists to ensure compliance with established standards;
• Cooperates and consults with the appropriate program supervisor and with facility administrators to ensure established objectives and goals are met;
• Shares relevant information regarding the impact of the dorm's operations and activities;
• Identifies concerns and trends, and recommends improvements to resolve problems and enhance operations or the delivery of services;
• Makes sure youth service team meetings occur per policy and actively participates in staff and special meetings regarding facility and dorm operations and activities;
• Prepares for such meetings;
• Acts as dorm liaison with the facility's compliance officer and facility administrators;
• Considers ideas and points of view from other staff members.

Minimum Qualifications

• Bachelor's degree;
• Two (2) years of full-time wage-earning experience that may be any combination of the following: (1) experience working with juveniles or adults in a residential setting, treatment, or correctional program; or (2) experience relating to primary service responsibilities including assessments, development and implementation of individual case plans, development and coordination of services, and placement recommendations, referrals of youth, and individual counseling. A minimum of one year of the experience must be in a supervisory or team lead position, or in a senior-level position involving the performance of work with a high level of responsibility and limited or minimal supervision, or in a position responsible for coordinating or monitoring compliance efforts with related standards.
• OR High School diploma or equivalent;
• Six (6) years of full-time wage-earning experience that may be any combination of the following: (1) experience working with juveniles or adults in a residential setting, treatment, or correctional program; or (2) experience relating to primary service responsibilities including assessments, development and implementation of individual case plans, development and coordination of services, and placement recommendations, referrals of youth, and individual counseling. A minimum of one (1) year of the experience must be in a supervisory or team lead position or in a senior-level position involving the performance of work with a high level of responsibility and limited or minimal supervision, or in a position responsible for coordinating or monitoring compliance efforts with related standards.

Required

• Must possess a valid driver's license.
• Must be certified as a Texas Model Champion or be able to obtain certification within 6 months.
• Must become a TBRI Practitioner, if selected for training.

Preferred Qualifications

• Bachelor's degree with major course work in criminal justice, behavioral science, social science, business administration, public administration or a related field.
• Experience providing services for juveniles in a correctional program or other program.
• Experience and education substitutions:
• One year of experience in lieu of a bachelor's degree.