Title Specialist II (Manheim)

Schedule

Monday–Thursday (8:00 AM–4:30 PM), Friday (8:00 AM–2:00 PM). Overtime (more than 40 hours per week) may be required as business needs dictate.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration.
• Determine negotiability of title document and assess for potential fraud; report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Process sale day transactions using the AS400 and provide customer service.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title; match invoices against report and contact sellers to obtain title; notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such; actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Requirements

• Minimum: High School Diploma/GED and 3 years' experience in a related field.
• Alternative combinations accepted: any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.
• Effective communication skills.
• Good problem-solving and organizational skills.
• Basic computer software skills.
• Vision abilities including close, distance, and depth perception.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Preferred Qualifications

• Notary seals and stamps.

Work Environment

Office setting.

Pay

Hourly pay rate is in the range of $20.00 – $30.00 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.