Title Manager, Lead

About the role

Position Overview The Title Manager, Lead, may be dedicated to one client or be client agnostic and will maintain end-to-end accountability for delivery of assigned titles/projects on time, within budget, and to the required quality. This role will oversee and serve as a point of escalation for a team of junior title leads. This person must communicate with all departments to ensure deadlines are being met and report back to senior leadership with the status of projects. This role will report to the Director, Title Management.

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

Responsibilities

• End-to-end oversight for delivery of assigned title/project on time, within budget, and to required quality.
• Participates in client facing communication to provide proactive updates, escalate issues, and contribute to strategic initiatives.
• Understand ongoing initiatives and tasks within the team, contributing to discussions and decision making.
• Communicate with clients to understand title and/or project scope.
• Manage large localization projects from inception to completion, ensuring timely delivery, high quality, and adherence to budget constraints.
• Improve localization pipeline in collaboration with leadership, Localization, Operations and Product teams.
• Monitors localization service quality and ensures that continuous process improvement efforts are planned and executed by internal teams or vendors.
• Anticipate risks and devise mitigation strategies.
• Collaborate with both internal and external stakeholders globally across all levels and functions.
• Facilitate kickoff meetings with relevant stakeholders.
• Monitor client reporting to identify trends and issues.
• Capable of comprehensively speaking to ongoing portfolio of work.
• Act as points of escalation for Order Management if client communication is required.
• Accountability over billing accuracy for project and/or title.
• Provide informal training for junior and/or pooled project leads.
• May own individual client relationships within customer.
• Other duties, projects as needed.

Qualifications

• 2-5 years’ experience across client services/order management with demonstrated management ability.
• Excellent verbal and written communication, experience in presenting to senior leadership.
• Knowledge of end-to-end post-production, including marketing campaign execution.
• Ability to meticulously review orders, documentation, and data throughout end-to-end title/project management process.
• Agile in adapting to plans to overcome unexpected challenges and meet deadlines; flexibly adapts own personal response to change.
• Possess learning agility, self-awareness, and accountability; seeks and is open to feedback; applies insights to cultivate personal growth and development.
• High level of attention to detail for ensuring quality and accuracy.
• Strong collaborative mindset with a focus on teamwork.