Title Clerk/Billing Clerk

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Spend time indoors in air-conditioned areas.
• Sit for prolonged periods.
• Stand on a regular basis.
• Walk on a regular basis.
• Bend, twist, and/or stoop infrequently.
• Kneel and/or squat infrequently.
• Lift 25 lbs to 50 lbs infrequently.
• Reach and/or lift overhead infrequently.
• Climb stairs.
• Perform repetitive hand/finger movements for prolonged periods.
• Grasp/grab with hands infrequently.
• Push and pull infrequently.

Expectations

• General Expectations: Devote himself/herself to insuring satisfaction to customers; determine management, production, and quality requirements by asking questions and listening; attend company meetings as required; maintain a follow-up system that encourages follow through with assigned projects; establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals; review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively; understand the terminology of the business and keep abreast of technology changes in products and services; know and understand the federal, state, and local requirements which govern the company’s business; follow lawful directions from supervisors; understand and follow work rules and procedures; participate in performance management; interact well with others and be a positive influence on employee morale; uphold the company’s non-disclosure and confidentiality policies and agreements; work evening, weekend, and holiday work hours as required.
• Job-Specific Expectations: Be polite and friendly and greet customers promptly; devise, implement, and monitor a filing system for all accounting reports that is precise and easily accessible; organize and oversee all transactions; supervise accounts payable invoices, making certain that payments for purchases, dues, and taxes are accurate and prompt and that the pertinent forms are filed correctly and on time; be polite and prompt on the telephone, documenting messages as required and ensuring that the appropriate employees receive them; deal with customer complaints by quickly notifying the appropriate individual and accurately expressing the status and significance of the call; make sure office supplies are stocked and replaced efficiently to avoid running out; ensure a clean, amiable, and efficient office environment; receive and appropriately manage the mail to safeguard it; keep vehicle inventory up to date and manage accurate and properly filed sold vehicle paperwork; oversee payment for sold vehicles and trade acceptance purchases to ensure they are made promptly and appropriately; ensure that the telephone is answered promptly in a courteous manner; accurate messages are handed to the appropriate person quickly and that pages are voiced in a professional tone; assist the Business Manager as required by providing dependable, prompt, and quality typing and other assistance as requested; assist in any duties needed to help with workflow.