Title Agency Manager

Heritage Title, an Investors Title managed agency, is seeking a well-rounded leader to manage and maintain all branch operations and production in Wake Forest, NC (in-office). This position blends underwriting, operational oversight, and customer service, making it ideal for someone who enjoys production, ownership, and being a trusted resource within the local real estate community.

Why You'll Love This Role

• You’ll have ownership of day-to-day branch operations with influence on performance and growth
• The role offers a mix of leadership, client interaction, and hands-on production work
• You’ll collaborate with regional leadership and marketing to strengthen market presence
• Your experience and judgment will be valued in underwriting, risk management, and office operations
• It’s a stable, full-time opportunity within a well-established organization

Responsibilities

• Underwrite title commitments, policies, and endorsements in line with production and quality goals
• Maintain accurate file documentation and ensure timely processing of title orders
• Oversee general office functions including deposits, mail handling, electronic filing, and supplies
• Monitor income goals, accounts receivable, pending files, and operational reports
• Prepare and deliver daily, monthly, and trend-based reports to management
• Communicate regularly with the Regional Manager on office performance and needs
• Deliver professional, responsive customer service via phone, email, and in person
• Partner with the Marketing Manager to strengthen relationships and grow market share
• Support risk management efforts by identifying potential issues and documenting necessary information

Requirements

• Prior experience in legal real estate, lending, or title insurance environments
• 1–3 years of supervisory or office management experience in a production setting
• Confidence managing operational reports, deadlines, and compliance requirements
• Proficiency with Microsoft Office and general office technology
• A four-year degree or equivalent combination of education and experience

Investors Title Management Services, LLC (ITMS) is a strong and growth-oriented title insurance provider, established as part of Investors Title Company and Affiliates National Markets program. This agency is managed by ITMS, a subsidiary of Investors Title Company, known for responsiveness, efficiency, and deep industry knowledge.