Title Administrator

About the role

ADESA, a Carvana-owned company, is seeking a Title Administrator to join our dynamic team. Reporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator will manage automotive titles through the auction process in a customer-facing environment.

Responsibilities

• Act as the first point of contact to onsite visitors, including internal and external customers and vendors, and third-party visitors.
• Direct or guide visitors as appropriate.
• Absorb, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.
• Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements. Communicate requirements with managers, customers, and team members.
• Calculate estimated fees associated with title processes.
• Complete titles for transfer between buyers and sellers according to jurisdictional requirements.
• Submit requests for duplicate titles or other documentation.
• Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status.
• Identify and prepare titles to send to customers.
• Accurately enter and update information in the internal databases.
• Process payments (no cash handling). Verify flooring plan payments.
• Maintain a filing system for titles and other documents.
• Run and review reports, customer worksheets, vehicle inventory, and title lists to identify issues.
• Answer phones in a professional manner; discern the caller’s needs, respond, or transfer to the appropriate department.
• Make outbound telephone calls to customers regarding payment status and collections.
• Any other duties assigned by the designated manager.

Skills and Attributes

• Team player who can collaborate well with multiple departments, customers, and vendors.
• Strong customer service skills and professional presence.
• Analytical thinking and problem-solving skills.
• Strong organizational skills.
• High degree of safety focus.
• Prioritization and multitasking abilities.
• Excellent verbal and written communication skills.
• Data entry skills.

Qualifications

• High School diploma or GED preferred.
• Notary certification preferred.
• May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.
• 1 year of previous automotive title experience preferred, typically obtained from an auction, dealership, or state motor vehicle department.
• Must be 18 years of age and have a valid driver’s license that meets the requirements.
• Able to safely drive a variety of make/model/sizes of vehicles.
• Proficiency with computer systems and applications.

Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

• To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
• The physical activity requirements of the position range from Light to Medium Physical Work. Constant - standing, watching, touching, listening, walking, talking; Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling; Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations.
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
• This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
• To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.