TIRE AND BATTERY SERVICE ADVISOR

About the role

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

Safeguards merchandise and provides expert member service by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.

Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.

Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.

Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respects the individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; helping to attract the best talent.

Respects the individual by working as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence.

Respects the individual by demonstrating strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.

Respects the individual by operating hardware (for example, cash registers), processing member purchases, and assisting in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

Respects the individual by complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Respects the individual by demonstrating strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.

Respects the individual by operating hardware (for example, cash registers), processing member purchases, and assisting in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

Respects the individual by complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Safeguards merchandise and provides expert member service by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Trips and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respects the individual by embracing differences in people, cultures, ideas, and experiences; creating a workplace where associates feel seen, supported and connected through a culture of belonging; creating opportunities for all associates to thrive and perform; helping to attract the best talent.
• Respects the individual by working as a team; building strong and trusting relationships; communicating with impact, energy, and positivity to motivate and influence.
• Respects the individual by demonstrating strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
• Respects the individual by operating hardware (for example, cash registers), processing member purchases, and assisting in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Respects the individual by complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Respects the individual by demonstrating strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy.
• Respects the individual by operating hardware (for example, cash registers), processing member purchases, and assisting in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
• Respects the individual by complying with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Requirements

• Valid state-issued driver's license.
• 18 years of age or older.

Preferred Qualifications

• Auto service industry, Retail Experience

Primary Location

6922 S MINGO RD, TULSA, OK 74133-3216, United States of America