Tire and Battery Center Team Leader

Position Summary

As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations.

What you'll do

• Be a Team Leader
  • Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club
  • Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company
• Be an Expert
  • Maintains an indepth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), tire recalls, product specifications, and seasonality to ensure the team performs their daily processes consistently
  • Shares knowledge and trains the team
  • Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively
  • Leverages learning resources and attends training conferences to drive continuous improvement
• Be a Techie
  • Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
  • Utilizes handheld technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training
  • Leverages new tools and encourages others to use them
• Be an Owner
  • Drives the business results, ensures commitment to operational excellence, maintains a neat, clean, and safe work area for the team and the members
  • Ensures proactive planning, orders equipment, tools, and supplies as needed while being cognizant of expense controls, tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions, and works handson in the physical area when required to support member service
  • Maintains accurate inventory, audit, safety, and compliance standards, completes paperwork, logs, and other required documentation, and models a commitment to member service
• Be a Talent Ambassador
  • Trains and teaches the team to be highly effective, monitors associates to complete elearnings and trainings on time, identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members, encourages career growth for all associates, and sources new talent internally and externally to work on the team
  • Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems
  • Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges
• Act with Integrity
  • Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent, works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
• Serve our Customers and Members
  • Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders, strives for excellence, displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, supports others through change

Additional Information

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

• 6 months supervisory experience or 6 months experience in automotive industry

Preferred Qualifications

• Supervisory experience
• Tire Industry Certification - Certificate

Additional Information

The hourly wage range for this position is $22.00 to $30.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.