Time & Materials - Service Coordinator

About the role

This role supports Block Imaging Parts & Service by managing incoming service calls and coordinating repairs for clients under service plans. It schedules engineers, tracks service activity, and ensures accurate communication between customers and internal teams to keep repairs moving efficiently and support a smooth, reliable service experience.

Culture fit

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Responsibilities

• Manage incoming service calls, gather repair details, and schedule engineers.
• Coordinate repairs, preventative maintenance, equipment tracking, and setup of serial numbers/site IDs.
• Communicate with vendors and independent engineers, negotiate service and parts costs, and maintain strong relationships.
• Monitor equipment performance, track service records and invoices, and support program profitability.
• Provide customer follow-up, resolve issues with practical solutions, and handle additional duties as needed.

Requirements

• Strong ability to organize work, meet deadlines, and achieve goals.
• Proactive problem-solver with solid critical-thinking skills.
• Builds positive, professional relationships with customers, vendors, and team members.
• Flexible, confident, and able to resolve issues with mature judgment.
• Team-oriented, respectful, and committed to high-quality customer service.
• Comfortable with basic Excel, Word, Outlook, keyboarding, and online research.

Preferred experience

• 1–3 years of experience in a customer service environment.
• Bachelor’s degree or equivalent required, with preference for Marketing, Finance, Supply Chain, Project Management, Business, or Management.

Physical and environmental requirements

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers and phones.
• Work is primarily performed indoors in a climate-controlled environment.