TikTok Shop - Star Creator, Special Project Lead

About the Role

TikTok is seeking an experienced Project Manager to work in our US E-commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

Responsibilities

• Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
• Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
• Collaborate with cross-functional teams to align on priorities and execute business strategies.
• Identify and implement ways to optimize operational processes and increase overall productivity.
• Establish best-in-class frameworks for cross-team collaboration and ways of working.

Projects will be defined based on the following directions:

• Creator Performance Management
• High potential TikTok Creator incubation
• Merchandising and matchmaking for top e-commerce creators
• Creator's content quality improvement

Minimum Qualifications

• Bachelor's degree in Business, Economics, Marketing, Data Science, or a related field.
• Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.
• Experience in program/project management, consulting, change management, or operations strategy.
• Demonstrated ability to manage projects from inception through successful implementation. Hands-on experience in process optimization and scaling efficiency initiatives.
• Proven experience collaborating with or managing cross-functional teams.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project. Proficiency in SQL and BI platforms (e.g., Looker, Tableau) to extract and translate data insights into actionable recommendations.

Preferred Qualifications

• Experience in e-commerce, tech, or fast-paced digital organizations.
• Familiarity with matrix or global organizational structures.
• Creative thinker and strategist with the ability to develop innovative solutions.

Pay

The base salary range for this position in the selected city is $115,520 - $258,400 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).