TikTok Shop Specialist

About the role

The TikTok Specialist will be responsible for keeping the TikTok Shop operations running smoothly, coordinating with various teams, and supporting strategic planning.

Responsibilities

• Day to day TikTok Shop operations – registrations, product ranking optimization, bundle creation, seller center management, and performance tracking
• Cross-functional coordination—serving as the connective tissue between Merchant Ops, Merchandising, Ecommerce, Finance, and the TikTok team
• Merchant and product readiness—ensuring products are properly listed, inventoried, and positioned for success on TikTok Shop
• Process design and documentation—creating standardized workflows, playbooks, and SOPs for everything from product prep to livestream execution to analytics review
• Performance tracking and optimization—owning monthly performance reviews, identifying trends, and recommending improvements
• Vendor and partner coordination with TikTok, logistics providers, and internal teams to resolve operational issues
• Data infrastructure and reporting—building dashboards and reports that track performance across TikTok Shop metrics, livestream analytics, product movement, and profitability
• Strategic planning support—providing data and insights to inform TikTok Shop strategy, seasonal planning, and channel investment decisions
• Issue resolution and troubleshooting—serving as first responder for operational problems and driving root cause analysis

Requirements

2+ years of hands-on TikTok Shop experience, deep familiarity with TikTok Shop mechanics, advanced Excel/Google Sheets skills, experience with data visualization and BI tools, cross-functional collaboration experience, obsessive attention to detail, problem-solving mindset, communication skills.

Qualifications

Deep familiarity with TikTok Shop mechanics—hands on seller center, merchant tools, commission structures, livestream logistics, inventory management, and performance analytics

Advanced Excel/Google Sheets skills—you build complex models, VLOOKUP, pivot tables, and dashboards without hesitation

Experience with data visualization and BI tools—Tableau, Looker, or similar platforms

Cross-functional collaboration experience—you've worked successfully with e-commerce, operations, merchandising, and technology teams

Obsessive attention to detail—you catch errors before they become problems, and you document everything

Problem-solving mindset—you see broken processes and immediately start thinking about how to fix them

Communication skills—you can translate complex operational data into clear insights for stakeholders at all levels

Skills

Hands-on TikTok Shop experience, advanced Excel/Google Sheets skills, data visualization and BI tools proficiency, cross-functional collaboration, attention to detail, problem-solving mindset, strong communication skills.

Benefits

Comfrt offers a range of benefits including generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!

Pay

TBD

Schedule

Remote

Company

Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.