Tiki Server Assistant

Principle Responsibilities and Position Purpose

The Server is to create the finest experiences for our guests, provide exceptional service and create a connection with our guests with warmth, energy, teamwork, and professionalism.

Main Duties and Responsibilities

• Ensure guests are seated at a clean, properly set table within the shortest amount of time.
• Maintains the cleanliness of The Tiki Bar and patio.
• Maintains the cleanliness of the service station and notifies M.O.D of any problems.
• Sets up service area, restocks, silverware and glassware.
• Checks chairs, banquettes, and table bases for cleanliness.
• Empties trash and sweeps floor areas.
• Resets tables when guest depart the table.
• Provides water and to new guests arriving.
• Assists with coffee and tea service if needed.
• Refills beverage service throughout the dining experience.
• Aids the server with clearing away dirty dishes and glassware.
• Cleans and sanitizes throughout the shift.
• Prepares the shift change or close.
• Keeps the M.O.D informed of any problems or unusual matters throughout the restaurant.
• Performs all duties and responsibilities in a timely manner in accordance with The Lodge's company policies.
• Maintains a positive working atmosphere.

Specific Job Knowledge, Skills, and Abilities

• Maintain expected level of personal appearance and hygiene consistent with The Lodge's image for FOH employees working in full view of the guest. Neat clean and well groomed. Men should be neatly shaven and hair well-groomed and out of face. Women should have long hair pulled back and nails should be neatly trimmed and cleaned.
• Dressed neatly and well-groomed in company always approved uniforms.
• Lifts and carry heavy items multiple times throughout the shifts.
• Frequent bending and stooping.
• At times works in a hot and cold climate.
• Exposed to hazards that may include broken glass, bottles, plates, burns, slips and falls.
• Walks and stands for a 6-8-hour shift.
• Reaches, bends, stoops, wipes.
• Can clearly communicate well with guests and co-workers.
• Required to carry trays with food, drink, bus tubs, or supplies.
• Must be able to perform multi tasks while maintaining a positive attitude and be able to maintain the high standard of The Lodge.

Schedule and Benefits

• The Server Assistant's schedule can be flexible with part- and full-time opportunities. Working evenings, weekends and holidays may be required.
• The Server Assistants will typically be available during peak seasons, typically taking PTO and vacations during slower seasons.

Company Information

• Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• The Lodge at Whitefish Lake, part of Averill Hospitality, offers full-time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company at Averill Hospitality properties.