Tier III Application Support

About the Role

DANE is seeking a Tier III Application Support Specialist to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi-stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data-driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

Responsibilities

• Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
• Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
• Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
• Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
• Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
• Perform backend data modifications using SQL in accordance with change management and security procedures
• Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
• Support applications built on .NET, Java, and Oracle database platforms
• Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
• Support operational reporting and analysis efforts, including basic Power BI dashboards
• Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate
• Run PowerShell scripts daily for monitoring, report generation, server maintenance, and operational automation

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Active DoD Secret Clearance or higher required
• Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
• Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes
• Experience supporting applications developed on .NET, Java, and Oracle database platforms
• Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
• Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
• Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams
• Experience running PowerShell scripts

Preferred Qualifications

• Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing
• Familiarity with C# applications for troubleshooting or support purposes
• Experience building or supporting Power BI dashboards or reports
• Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves