Tier II - III Support Tech - Day Shift

About the role

The Computer Engineer's role is to support and maintain in‑house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The engineer will also troubleshoot problem areas in a timely and accurate fashion and provide end‑user training and assistance where required.

Responsibilities

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation and other issues.
• Effectively installs, configures, tests, maintains, monitors, and troubleshoots end‑user workstation hardware, networked peripheral devices, and networking hardware products.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end‑user workstation software and networking software products when necessary.
• Performs on‑site analysis, diagnosis, and resolution of complex PC problems for a variety of end users.
• Recommends and implements corrective hardware solutions, including off‑site repair as needed.
• Receives and responds to incoming calls, pages, and/or e‑mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance, and provides PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.

Requirements

• Bachelor’s degree in Computer Science or related field; or at least three years related work experience.
• At least one year related work experience in the casino, hospitality, or entertainment industry; or other high‑volume, complex, demanding customer‑oriented IT environments.
• Microsoft Certified Professional (MCP), CompTIA A+ and/or other related technical certification preferred.
• Excellent technical knowledge of network and PC hardware.
• Hands‑on hardware troubleshooting experience.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• On‑call availability.