Tier II Engineer
Hotwire Communications Ltd · Fort Lauderdale, FL · 4 days ago
RemoteRemoteEngineeringFull-time
Responsibilities
- Maintain and monitor production network environment using monitoring tools.
- Work with business, residential, and field technicians to provision new services.
- Troubleshoot issues remotely with customers and field technicians.
- Coordinate the dispatch of telecommunications vendor repair services.
- Respond to automated alerts from monitoring tools according to procedure.
- Use diagnostic tools to determine the level and criticality of problems.
- Discover and diagnose faults and conditions proactively.
- Resolve production problems with Engineers.
- Configure and maintain monitoring tools.
- Answer direct customer phone calls.
Requirements
- Knowledge of TCP/IP.
- Knowledge of ISPs.
- Knowledge of routers and network protocols (Cisco) such as OSPF, BGP, MPLS.
- Experience in monitoring theory and implementation.
- Experience in customer service.
- Experience in IT operations, including knowledge of common tools, methods, and techniques.
- Experience in networks and/or server monitoring.
Qualifications
- Minimum of 1-2 years of experience in a help desk or high volume call center.
- Minimum of 2 years of experience in IT Operations.
- Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring.
Skills
- Experience with routing protocols, specifically OSPF and BGP.
- Experience with optical platforms, configuration, and troubleshooting.
- Experience working within a cable provider environment.
- Experience working with third-party circuit providers.
- Industry-recognized certifications such as CCNA, CCNP, and/or CCDP.
- Vendor certifications on any optical platform (e.g., Motorola, ZTE, Alcatel).
- Scripting experience (shell, expect, PHP, Python).
Benefits
- Comprehensive healthcare/dental/vision plans.
- 401K retirement plan with company match.
- Paid vacation, sick time, and additional holidays (including your birthday!)
- Paid volunteer time.
- Paid parental leave.
- Hotwire service discounts.
- Exclusive entertainment discounts/perks.