Tier 2 Technical Support Analyst - 79525

About the role

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst to analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events; and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).

Responsibilities

• Meets with users to determine specifications and network configurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
• Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
• Software installation on a network or standalone.
• Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
• Record system documentation for technical procedures and/or training.
• Set-up and performs testing of software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff and community.
• Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
• Complies with IT procedure for reporting child pornography on SCC equipment.

Qualifications

Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.

Required Skills

• Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
• Experience documenting standard operating procedures, processes, and other administrative functions.
• Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

Preferred Qualifications

• Technical knowledge of a Windows and Mac operating system preferred.
• Knowledge of Active Directory preferred.
• Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.