Tier 2 Support Specialist

This role focuses on user account administration within Microsoft 365 and Azure environments, alongside managing groups and licensing. The position involves overseeing Exchange Online mailboxes and Intune for device management, including deployments and user device oversight. Candidates will engage in remote troubleshooting and provide advanced technical support, collaborating closely with Tier 1 technicians to ensure timely resolution of support requests. This role is crucial in proactively identifying and addressing IT issues to maintain smooth operations.Key Responsibilities:Administer user accounts in Microsoft 365 and Azure environments, ensuring proper group management and licensing.Oversee Exchange Online mailboxes to manage user communications effectively.Utilize Intune for device management, including deployment and oversight of user devices.Conduct remote troubleshooting to resolve technical issues for end-users using various support channels.Collaborate with Tier 1 technicians to ensure timely resolution of support requests and improve IT documentation.Required Qualifications:Strong understanding of Microsoft 365 and Azure environments, with hands-on experience in user account administration.Proven experience providing Tier 1-2 technical support, demonstrating effective problem-solving skills.Experience with Office 365 administration, including user provisioning and group management.Familiarity with Intune and device management practices to oversee user devices effectively.Additional Details:Location: Spring, TX 77388This opportunity offers the chance to work with cutting-edge Microsoft 365 and Azure technologies while engaging in proactive troubleshooting to enhance user experience. Join a collaborative team dedicated to improving IT processes and documentation. #12035