Tier 2 Product Support Specialist (PTX9282026)

About the role

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high‑rises, municipal utility districts, and master‑planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting‑edge cloud‑based technologies and mobile apps, supported by industry‑leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

RealManage is a values‑based company with the following guiding principles: Integrity – we always do the right thing; Respect – for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship; Selflessness – more than teamwork; we are part of something special and much larger than any of us; Personal Relationships – we are a professional services company; people do business with people they like; Always Improving – never satisfied, always learning and always growing; one is either getting worse or getting better…never staying the same. At RealManage, we are always getting better.

The Tier 2 Product Support Specialist is the connection between the people who use our software and the people who build it. This role works with field staff on issues and alongside Software and Business Engineers throughout the development cycle. The Specialist digs into how the product actually