Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)

About the role

We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our clients, resolving complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical skills, excellent communication abilities, and a commitment to delivering exceptional service.

Responsibilities

• Provide expert-level support to clients, resolving the most complex technical and customer service issues.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Requirements

• Advanced technical skills.
• Excellent communication abilities.
• Commitment to delivering exceptional customer service.

Pay

A reasonable estimate of the current compensation range for this role in the U.S. is $42,600.00 - $77,400.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

About the company

Life at CGI is rooted in ownership, teamwork, respect, and belonging. As a CGI Partner (employee), you are invited to be an owner from day one, shaping the company’s strategy and direction. You’ll develop innovative solutions, build relationships, and access global capabilities. CGI is one of the largest IT and business consulting services firms in the world.