Tier 2 Help Desk

About the role

We are seeking experienced Tier II Technicians to support a large-scale hospital migration project. This role will serve as a senior technical resource during the phased relocation of IT equipment and end-user devices across the hospital campus.

Key Responsibilities

• Install, configure, and validate desktop-level IT equipment, including PCs, workstations, printers, scanners, monitors, and peripherals.
• Support hardware replacement, relocation, and deployment activities.
• Troubleshoot hardware, connectivity, and peripheral issues during migration events.
• Serve as the primary technical escalation point for Tier I Technicians.
• Diagnose and resolve workstation, printer, and peripheral issues.
• Perform deployment validation and post-move testing to ensure operational readiness.
• Support inventory management, validate asset tags, and assist with reporting for project tracking systems.
• Provide guidance and technical mentorship to Tier I Technicians.
• Work within a phased migration schedule and adapt to changing priorities.

Required Qualifications

• 3+ years of experience in desktop support, field services, deployment projects, or endpoint services.
• Experience troubleshooting Windows-based desktop and peripheral hardware issues.
• Understanding of workstation deployments, hardware installation, and device migration processes.
• Experience supporting large-scale technology refresh, relocation, or migration initiatives.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Communication, documentation, and organizational skills.

Preferred Qualifications

• Experience supporting healthcare, hospital, or enterprise-scale IT environments.
• Familiarity with ServiceNow or other IT Service Management (ITSM) platforms.
• Experience with asset management, inventory control, and device lifecycle management.
• Knowledge of Active Directory, device provisioning, and endpoint support processes.
• Previous experience working in project-based deployment or migration environments.

Additional Requirements

• Must be able to work on-site at the client campus.
• Must be flexible with shift schedules, including potential afternoon or second-shift assignments.
• Able to lift, transport, and install IT hardware.
• Able to work throughout multiple hospital floors and active healthcare environments.

Compliance Requirements

Candidates must meet all site-specific compliance requirements, which may include current immunization documentation, annual TB test documentation, background screening, and additional occupational health requirements.

Everforth Apex Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.