Tier 2-Client Experience Specialist
BAL · Richardson, TX · 3 wk ago
HybridOTHRFull-time
We need to output HTML fragment with headings for sections that have real specific content: About the role? The posting includes "Who we are", "Who you are", "We’re better together", "Overview", "Primary Responsibilities", "Qualifications". Also mentions benefits: "In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match." So we have pay (competitive pay, discretionary annual bonus) and benefits (list). Also schedule? Not mentioned. So we should include sections: About the role? Could combine "Who we are" and "Overview"? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to stick to those. So we need to map content to those headings.
We have:
- About the role: could include company description and role overview (Who we are + Overview). Could also include Who you are? Might be better as "About the role" includes both company and role.
- Responsibilities: Primary Responsibilities.
- Qualifications: Education, Required Experience, Required Core Skills, plus note.
- Benefits: benefits list.
- Pay: competitive pay, discretionary annual bonus.
We could also have Skills separate but we already have core skills within qualifications; maybe we can put Skills heading with list of core skills. But we already have qualifications; maybe better to keep qualifications and not duplicate.
We need to avoid thin sections; we have enough content for each.
Let's craft:
.
Qualifications:
Education: Bachelor's degree, OR a combination of education and experience that together demonstrates readiness for the role.
Required Experience:
- Minimum 1 year of paralegal level experience performing U.S. business immigration casework, including preparing filings, managing case workflows, collecting documentation, tracking deadlines, and following regulatory or compliance driven processes.
- Minimum 1 year of direct client communication experience, including responding to inquiries from Global Mobility program owners, HR/People teams, foreign nationals (FNs), and their dependents.
- Experience supporting a structured, high volume, fast paced environment while managing multiple active matters or conversations simultaneously.
- Demonstrated comfort communicating with clients or customers through written channels, such as email, chat, or ticketing systems.
- Ability to follow standardized workflows, scripts, templates, and escalation procedures to resolve routine and moderately complex inquiries.
- Experience accurately documenting interactions in a CRM, case management system, or similar platform.
Required Core Skills:
- Clear, professional written and verbal communication.
- Self-motivated with the ability to work independently and manage priorities.
- Strong attention to detail, organizational skills, and the ability to follow structured, repeatable processes.
- Demonstrated judgment, problem solving, and decision making aligned with compliance driven work.
- Ability to manage competing priorities while maintaining accuracy and professionalism.
- Demonstrated empathy, active listening, and a service-oriented mindset when interacting with clients and stakeholders.
- Understanding of escalation pathways and appropriate decision points for routing matters to higher tiers.
Additional note: Candidates may qualify through multiple pathways. Extensive, relevant business immigration experience may substitute for a degree. An equivalent blend of education and experience is also acceptable, provided the candidate can demonstrate proficiency in the required skills, responsibilities, and subject matter areas outlined above.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
We can keep that note as part of Qualifications.
Now
for sections that have real specific content: About the role? The posting includes "Who we are", "Who you are", "We’re better together", "Overview", "Primary Responsibilities", "Qualifications". Also mentions benefits: "In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match." So we have pay (competitive pay, discretionary annual bonus) and benefits (list). Also schedule? Not mentioned. So we should include sections: About the role? Could combine "Who we are" and "Overview"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to these headings where appropriate.
We have "Who we are" description: could be "About the role"? Actually "About the role" is generic; but we have "Who we are" describing company. Could treat as "About the role"? Might be better to use "About the role" heading and put the company description there. However "Who we are" is about BAL, not the role. But instruction says use those headings as examples; we can use others if needed? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when appropriate. So we can have sections: About the role (company overview), Responsibilities (Primary Responsibilities), Qualifications (Education, Required Experience, Required Core Skills), Benefits, Pay. Possibly Skills could be separate but we have core skills within qualifications; we could combine.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, unsolicited resumes, etc. Remove duplicated lines.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract substantive content:
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
Overview: At BAL, we are committed to providing unparalleled services to our global, diverse clientele. We are dedicated to excellence, innovation, and delivering exceptional client experiences at every stage of engagement. We are seeking a motivated and customer-focused Tier 2 Specialist. This individual will apply advanced understanding to resolve Foreign National inquiries using the technology solution that supports these interactions. The Tier 2 Specialist will play a critical role in resolving complex inquiries, engaging internal stakeholders, and supporting initiatives aimed at enhancing operational models, efficiencies, and technology adoption. This role requires a proactive communicator, a strategic thinker, and a champion of service excellence.
Primary Responsibilities: list bullet points.
Qualifications: Education, Required Experience, Required Core Skills, plus note about alternative pathways.
Benefits: medical, dental, vision, disability, life insurance, sick time, unlimited vacation, 401(k) with company match.
Pay: competitive pay, discretionary annual bonus.
We should not include "Note: To perform this job successfully..." maybe it's part of qualifications but it's generic; we can keep as part of qualifications? It's a note about essential duties; could be kept but it's somewhat boilerplate. Might be okay to keep as it's substantive? It's a note about requirements; but it's not specific detail. Might be safe to keep as part of qualifications.
We must remove EEO, unsolicited resumes, recruiter fee, etc.
Now produce HTML:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when appropriate. So we can have sections: About the role (company overview), Responsibilities (Primary Responsibilities), Qualifications (Education, Required Experience, Required Core Skills), Benefits, Pay. Possibly Skills could be separate but we have core skills within qualifications; we could combine.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO, unsolicited resumes, etc. Remove duplicated lines.
We must preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract substantive content:
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
Overview: At BAL, we are committed to providing unparalleled services to our global, diverse clientele. We are dedicated to excellence, innovation, and delivering exceptional client experiences at every stage of engagement. We are seeking a motivated and customer-focused Tier 2 Specialist. This individual will apply advanced understanding to resolve Foreign National inquiries using the technology solution that supports these interactions. The Tier 2 Specialist will play a critical role in resolving complex inquiries, engaging internal stakeholders, and supporting initiatives aimed at enhancing operational models, efficiencies, and technology adoption. This role requires a proactive communicator, a strategic thinker, and a champion of service excellence.
Primary Responsibilities: list bullet points.
Qualifications: Education, Required Experience, Required Core Skills, plus note about alternative pathways.
Benefits: medical, dental, vision, disability, life insurance, sick time, unlimited vacation, 401(k) with company match.
Pay: competitive pay, discretionary annual bonus.
We should not include "Note: To perform this job successfully..." maybe it's part of qualifications but it's generic; we can keep as part of qualifications? It's a note about essential duties; could be kept but it's somewhat boilerplate. Might be okay to keep as it's substantive? It's a note about requirements; but it's not specific detail. Might be safe to keep as part of qualifications.
We must remove EEO, unsolicited resumes, recruiter fee, etc.
Now produce HTML:
About the role
... combine Who we are, Who you are, Overview? Might be too much. Better to separate: About the role (company description), Who you are (candidate profile), Overview (role summary). But headings limited to given examples; we could still use other headings? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to stick to those. So we need to map content to those headings.
We have:
- About the role: could include company description and role overview (Who we are + Overview). Could also include Who you are? Might be better as "About the role" includes both company and role.
- Responsibilities: Primary Responsibilities.
- Qualifications: Education, Required Experience, Required Core Skills, plus note.
- Benefits: benefits list.
- Pay: competitive pay, discretionary annual bonus.
We could also have Skills separate but we already have core skills within qualifications; maybe we can put Skills heading with list of core skills. But we already have qualifications; maybe better to keep qualifications and not duplicate.
We need to avoid thin sections; we have enough content for each.
Let's craft:
About the role
BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond. At BAL, we are committed to providing unparalleled services to our global, diverse clientele. We are dedicated to excellence, innovation, and delivering exceptional client experiences at every stage of engagement. We are seeking a motivated and customer-focused Tier 2 Specialist. This individual will apply advanced understanding to resolve Foreign National inquiries using the technology solution that supports these interactions. The Tier 2 Specialist will play a critical role in resolving complex inquiries, engaging internal stakeholders, and supporting initiatives aimed at enhancing operational models, efficiencies, and technology adoption. This role requires a proactive communicator, a strategic thinker, and a champion of service excellence.