Tier 1 NOC Associate Intern

About the role

SageNet is seeking a Tier 1 NOC Associate Intern to gain hands-on experience in a 24/7 Network Operations Center. The intern will work alongside experienced technicians and engineers to support network monitoring, troubleshoot technical issues, and ensure smooth operations.

Responsibilities

• Monitor network systems and respond to alerts in real time
• Process maintenance requests and determine dispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalate tickets as needed, ensuring timely resolution
• Aid with outage coordination and customer communication
• Support configuration and troubleshooting of SageNet products and services
• Document actions and maintain accurate ticket records

Requirements

• Currently enrolled in your first or second year at a technical school
• Monitor network systems and respond to alerts in real time
• Process maintenance requests and determine dispatch needs
• Provide 1st and 2nd level phone support for NMS tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Manage and escalate tickets as needed, ensuring timely resolution
• Aid with outage coordination and customer communication
• Support configuration and troubleshooting of SageNet products and services
• Document actions and maintain accurate ticket records

Qualifications

• Eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians

Benefits

Real-world experience in network monitoring and technical support
Mentorship from experienced NOC technicians and engineers
Exposure to industry-standard tools and processes
Development of technical and customer service skills in a 24/7 environment

Pay

Hourly rate
Flexible working hours between 7 AM and 8 PM CT
Initial training from 5 PM to 8 PM Monday through Friday

Schedule

Part-time/Internship
No travel requirements
No direct reports

Physical Requirements

• Ability to sit or stand for extended periods
• Frequent use of hands and fingers
• Prolonged computer use

Work Environment

Enjoy the flexibility of our hybrid work model.
Business casual office with hybrid work flexibility
Collaborative, team-driven culture
Opportunities to take initiative and contribute to real projects

Equal Opportunity Employer

SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status. SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices. SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.