Tier 1 Helpdesk Engineer
Simpatico Systems · Lubbock, TX · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
Simpatico Systems is a fast-growing company founded in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE). We provide IT, security, and audio-visual services, designing systems that are simple, effective, and results-driven. We focus on understanding customer needs and customizing solutions for each unique situation.
Responsibilities
- Alert Console Monitoring and Escalation
- ConnectWise Ticket Execution
- Incident and Problem Ticket Lifecycle Management
- Procedural Documentation Creation and Currency
- Participate in Building a World-Class Operations Model
Requirements
- Previous experience in similar IT field
- Clear and concise communication – written & verbal
- Ability to multitask in a "High Pressure Environment"
- Skilled in troubleshooting network infrastructure issues
- Strong understanding of Network Administration
- Understanding of Windows and Linux OS
- Proficient with Microsoft Office
- Passion for improvement
- Ability to work on-call after hours on a rotation with other team members (typically once every 18-20 weeks)
Nice to have
- ITIL Experience
- ConnectWise Manage and Automate Experience
- Previous helpdesk experience
- Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)