Tier 1 Help Desk

Overview

We are seeking a Help Desk Technician to provide first‑line technical support for end users in a Windows‑based environment. This role is responsible for troubleshooting hardware, software, printer, and connectivity issues while delivering excellent customer service. The ideal candidate is a strong communicator with solid technical troubleshooting skills and a willingness to learn and grow within IT.

Key Responsibilities

• Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Windows operating systems, desktop applications, and peripheral devices.
• Perform break/fix support for desktops, laptops, printers, and other end‑user hardware.
• Install, configure, and support network and local printers, including troubleshooting connectivity and printing issues.
• Assist users with Microsoft Office applications, including Outlook, Excel, and Microsoft Teams.
• Diagnose and resolve basic networking and connectivity issues, including IP‑related problems and email access issues.
• Document incidents, service requests, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain a high level of professionalism while providing exceptional customer service and user support.
• Participate in knowledge sharing and continuous learning initiatives to improve technical skills and service delivery.

Required Qualifications

• Minimum of 2 years of Help Desk, Service Desk, or IT Support experience.
• Experience supporting Windows 7 and Windows 11 environments.
• Strong troubleshooting and break/fix experience supporting end‑user hardware and software.
• Experience supporting and managing network printers, printer installations, and printer connectivity issues.
• Basic understanding of networking concepts, including IP connectivity and email troubleshooting.
• Experience supporting Microsoft Office applications, including Outlook, Excel, and Teams.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Experience working in an enterprise support environment.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of Active Directory user administration.
• CompTIA A+, Network+, or related certifications.

Skills

• Windows 7 & Windows 11 Support
• Desktop and Laptop Troubleshooting
• Hardware & Software Break/Fix
• Printer Management & Support
• Microsoft Outlook, Excel & Teams
• Basic Networking & IP Connectivity
• Customer Service
• Ticket Management
• Problem Solving
• Technical Documentation

Job Type & Location

This is a contract position based onsite in Savannah, GA.

Pay

The pay range for this position is $20.00 – $25.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, or sick leave)