Ticketing Team Member

The Ticketing Team Member role is remote and based in the United States. This position is being managed by a partner company on behalf of a travel industry leader.

About the role

You will play a critical role in ensuring accurate, timely, and seamless flight ticket issuance for high-value international travelers. Working within a global operations environment, you will manage complex bookings, fare rules, exchanges, refunds, and quality checks with a high level of precision. The role requires independence, ownership, and the ability to perform under time-sensitive conditions. You will collaborate with internal teams to deliver exceptional service standards while continuously improving operational processes.

Requirements

• Strong technical ticketing knowledge
• Excellent attention to detail
• Ability to work independently in a fast-moving travel environment
• 3+ years of hands-on Sabre GDS experience in a travel agency, airline, tour operator, or travel management company
• Proven ability to independently create PNRs, price fares, issue tickets, manage exchanges, process refunds, and handle Sabre queue workflows
• Strong understanding of airline fare rules and the ability to apply them accurately when issuing or modifying tickets
• Exceptional attention to passenger data accuracy, including names, dates of birth, loyalty details, and booking information
• Able to manage multiple priorities while maintaining high levels of accuracy and meeting operational deadlines
• Strong communication skills with a proactive approach to identifying and escalating issues
• Experience with luxury travel, executive travel, or premium hospitality environments is a plus
• Familiarity with airline loyalty programs, award bookings, task management tools, or booking platforms is preferred
• A mindset focused on ownership, continuous improvement, teamwork, and delivering outstanding customer experiences

Benefits

• Competitive compensation of approximately $700 per month, based on experience and location
• Performance-based salary reviews and potential increases tied to achievement and progression
• Remote-first working environment with collaboration across a global team
• Access to travel perks through discounted booking opportunities
• Structured support through team guidance, quality reviews, and ongoing learning opportunities
• Opportunity to work on premium international travel experiences for high-profile clients