Ticketing Representative (Event/Game Day)

Responsibilities

• Provides in-person and telephone customer service for tickets, seating, and schedule inquiries.
• Handles incoming inquiries on 49ers and Levi’s Stadium events tickets.
• Affords assistance in fulfilling general requests for ticket information, schedules, and various account service matters.
• Utilizes ticketing database, Archtics, and maintains and completes accurate records through our CRM solution, MS Dynamics, to support necessary ticket sales, service, and operations.
• Sells and processes payments for tickets and parking.
• Builds relationships to encourage repeat business and provide excellent customer service.
• Fulfills ticket packages for customers, as necessary.
• Affords assistance to season ticket holders needing accessible seating on game or event days.
• Maintains accurate and balanced window ticket sales and workstation banks for necessary reconciliation.
• Performs box office and will-call duties, including at remote service locations, for 49ers gameday and Levi’s Stadium events.
• Performs other duties as assigned.

Required Abilities and Skills

• Ability to communicate with and listen to diverse populations.
• Must be able to maintain a positive and professional attitude while handling difficult situations.
• Work cooperatively with all team members across all departments.
• Ability to react appropriately in emergency and high-stress situations.
• Maintain at least 80% attendance at all major ticketed events.

Education and Experience

• High school degree or equivalent.
• TM/Archtics experience, a plus.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• The employee will be sitting in an indoor/outdoor facility the majority of the time and may be exposed to outdoor weather conditions.
• The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms.
• The employee is regularly required to talk, hear, stand, and walk.
• The employee is occasionally required to lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• This position requires the ability to work extended hours, weekends and holidays.

Travel

0% of travel time expected for the position.