Ticketing Manager - Special Events
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment, hosting over 160 million guests annually across 300+ venues worldwide.
About the role
The Manager, Ticketing will be responsible for developing scaling plans for venues to build events in ticketing software. This position will also compile and distribute daily ticket counts to various internal departments, offices, and artist management, agents, and record labels.
The Manager, Ticketing will collaborate with venues, artist management, and discount vendors to create ticket packages for shows and events. For assigned special events, this position may also be responsible for managing ticketing operations, including event setup, inventory strategy, ticket allocations, and box office execution.
The Manager, Ticketing may develop and implement event-specific ticket scaling, inventory management, and promotional initiatives based on market conditions, audience demographics, and event objectives to maximize attendance and revenue. This position may also partner with promoters, venues, artists, and internal stakeholders to ensure accurate ticketing execution, oversee sales reporting, and support a seamless event experience from on-sale through event completion.
Responsibilities
- Manage the setup and configuration of events within ticketing platforms, partnering with promoters or special events teams to ensure accurate event builds and optimal ticketing strategies.
- Manage ticket holds for each event/show.
- Process ticket orders for artist management, record label, and internal buys.
- Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents as needed.
- Lead and train new team members on box office operations for assigned events, including will call, guest lists, artist and promotional ticket allocations, coordination with venue management, touring personnel, and/or special event clients to ensure seamless event execution.
- Collaborate with promoters, venues, artists, and special events teams to develop and execute ticketing promotions, discount programs, and group sales initiatives that support attendance and revenue objectives.
- May be responsible for the creation of pop-up box offices at seasonal shows and collaboration with special events groups on event ticketing.
- Other duties as assigned.
Qualifications
- 4–6 years of related work experience including experience in the entertainment industry
- Previous supervisory experience
- Experience in developing start-up box offices and strategies preferred
- Box office experience a plus
- Familiarity with basic accounting and budgeting principles
- Familiarity with AXS, Ticketmaster, and other ticketing platforms
- Proficient in Microsoft Word, Excel, Outlook, and Adobe Professional
- Must be organized, detail-oriented, and self-motivated
- Ability to multitask, prioritize, and remain calm in a fast-paced environment
- Must be able to work a flexible schedule including nights, weekends, and some holidays
- Excellent interpersonal, written, and verbal communication skills
Pay
Salary range: $71,550.96 – $88,000 per year.
This position is eligible for a bonus under the current bonus plan requirements.