Ticket Writer - Silver Legacy (Reno)

Job Summary

The Sportsbook Ticket Writer is the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors,” they will ensure everyone is made to feel welcome at our sports book(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a high level of customer service to anyone who comes into our sportsbooks
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
• Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
• Communicate and promote our menu of sports betting options to customers
• Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Knowledge, Skills, And Abilities

• The ability to sit/stand for extended periods at a time
• Basic computer knowledge (Email, MS Excel, internet, etc.)
• Must be 21 years of age or older and obtain a gaming license
• Must have 1+ years of cash handling experience
• High level of customer service
• Effective communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
• Prior work experience in a sports book is highly preferred
• Self-starter attitude who shows initiative

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Must be able to stand for extended periods of time
• Must be able to lift, pull, or push 25 lbs.
• Must be able to write for extended periods of time
• Must be able to twist, bend, or reach with no significant boundaries
• This position may be exposed to a smoke-filled and noisy environment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS

• Employee is required to meet and deliver our core values, service standards, and family style service.

Performance Requirements

• Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
• Above average speech – both speaking and reading/writing English.
• Need excellent interpersonal skills.
• Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.