Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena

Responsibilities

• Learn and use the Paciolan ticketing system to process ticket sales and customer transactions
• Become familiar with event details, including ticket pricing, discounts, seating configurations, restrictions, and admission policies
• Accurately process ticket sales and assist customers with purchases for athletic events, concerts, and other ticketed events
• Accurately handle cash, credit card, and other payment transactions while providing correct tickets, receipts, and change
• Provide excellent customer service by assisting patrons in a professional, courteous, and positive manner
• Assist guests by answering questions and directing them to entrances, ticket takers, or seating areas when needed
• Reconcile and balance cash drawers and ticket sales at the end of each shift
• Maintain accurate, organized, and legible records and reports
• Maintain confidentiality regarding customer information, sales records, and internal operations
• Perform other duties as assigned by the Director of Ticket Operations or Ticket Operations Manager

Qualifications

• Ability to multitask and remain organized in a fast-paced environment
• Strong communication and interpersonal skills
• Customer service experience preferred
• Experience handling cash and processing transactions accurately
• Ability to work independently and collaboratively as part of a team
• Basic knowledge of Microsoft Office and computer systems
• Strong attention to detail and accuracy
• Ability to remain professional and composed during high-volume events
• Must be able to work a flexible schedule—nights and weekends are required
• URI Winter/Spring/Summer breaks are a plus

Benefits

• 401(k) Savings Plan and 401(k) matching

Pay

$16.00 per hour

Schedule

Nights and weekends are required.