TICKET SALES & OPERATIONS INTERNSHIP

About the Role

The participant will work under the direction of the Senior Director of Ticket Sales and Operations to assist in activities for the Crunch organization related to ticket sales, retention, and operations. The intern will gain hands-on experience assisting with the ticket operation needs of a professional sports team.

Responsibilities

• Maintain season ticket and individual game ticket records
• Assist with the continual upkeep of the club’s database system by entering ticket purchaser data
• Learn Archtics ticketing system to assist with customer transactions and report generation
• Assist with season ticket holder events and initiatives
• Service phone calls and ticket orders
• Manage Guest Services during operating hours
• Assist the Ticket Sales department with all aspects of game day duties, including pregame, premium areas, and in-game experiences
• Work all home games, including will call ticket distribution and events as necessary
• Attend networking events when available
• Provide excellent customer service to the Crunch fan base and general public
• Perform other duties as assigned

Requirements

• Enrolled undergraduate or graduate level student pursuing a degree in sport management, business, or related field
• Strong creative, organizational, written, and verbal communication skills
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Experience in sports or customer service preferred, but not necessary
• Ability to problem solve under pressure
• Ability to work flexible hours including nights and weekends

Schedule

• Duration of the 2026-27 Syracuse Crunch season
• 5-10 hours per week (negotiable)
• All Syracuse Crunch home games
• Additional team events (annual holiday party, community events, etc.) as needed

Compensation

This is a non-paid internship. When negotiated with each individual college, credit will be granted. Parking reimbursement is provided.