Ticket Sales & Event Operations Associate (Mesa, AZ)

About the role

The Chicago Cubs organization is looking for motivated and career-driven individuals to sell tickets and put on a best-in-class fan experience through event execution to games at Sloan Park, the Cubs spring training facility, in Mesa, Arizona.

Responsibilities

• Research, prospect and establish leads via direct phone contact, networking, and events.
• Met or exceed weekly and monthly sales goals, including team goals related to the successful sale of the party deck and overall sales for the Spring Training games.
• Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and single game customers before, after and during the game.
• Build relationships with clients and keep accurate records in Salesforce.
• Attend all Spring Training home games and assist with game day responsibilities to support our event operation. This can include managing logistics of the party deck, rooftop, and other group outings, as well as set-up and tear down.
• Plan and execute annual Season Ticket Holder Event.
• Work other events at Sloan Park during the program.

Requirements

• Bachelor’s degree from an accredited college or university.
• Demonstrated ability to effectively manage multiple initiatives simultaneously.
• Effective communication skills, customer service skills, both written and oral.
• Highly motivated with a desire to meet and exceed stipulated goals.
• Must be available to work August through end of March.
• Able to work non-standard work hours with variable schedule, to include nights, weekends, and holidays.

Qualifications

• 1 - 2 years prior sales or customer service experience.
• Experience using Pro Venue ticketing system.