Ticket/Gate Agent (Customer Service Agent) - SAN

Internal Employees: Before applying, review Delta’s Internal Mobility Policy and Residency Policy to confirm you meet all eligibility requirements, including good standing, performance standards, and tenure in your current role.

About the role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. As a Ticket/Gate Agent, you will be the first to greet customers, guide them through ticketing and baggage check-in, and ensure cargo is transported on time, every time, safely. This is an entry-level position with mentorship opportunities to help advance your career.

Responsibilities

• Own the check-in process, boarding process, and seat availability, including making gate announcements and verifying travel documentation
• Tag and lift baggage from scales to conveyor belts (some bags weigh up to 70 pounds)
• Operate loading bridges
• Open, close, and secure aircraft doors
• Escort unaccompanied minors and disabled passengers throughout the airport

Requirements

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• High school diploma, GED, or equivalent
• At least 18 years of age with authorization to work in the United States
• Proficiency in English with strong verbal and written communication skills
• Basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to meet airport-specific requirements such as a SIDA Badge and Customs Seal

Benefits

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation (earned for use in the following vacation year) and up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non-birthing parents
• Comprehensive health benefits: medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance: fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones at all stages
• Holistic Wellbeing programs: physical, emotional, social, and financial health support, including an employee assistance program, free financial coaching, and mental health resources
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs
• Community service and sustainability initiatives through worldwide partnerships
• Business Resource Groups to connect employees with common interests
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks (e.g., car/hotel rentals, auto/home/pet insurance, legal services, and childcare)

Schedule

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Hours vary by station and flight schedule, typically between 20 and 40 hours per week based on seniority.