Thrift Store Sales Specialist

The Role

We are seeking a Thrift Store Sales Specialist to join our team. This role involves delivering excellent customer service, supporting daily retail operations, and promoting Goodwill’s mission.

Responsibilities

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

This role requires a high school diploma or equivalent. Previous retail experience is preferred but not required. Strong communication skills, ability to work independently, and a positive attitude are essential.

Qualifications

Ability to work flexible hours, including evenings and weekends, as the store operates Monday to Sunday, 9:00am to 8:00pm. Must be able to lift up to 50 pounds and stand for extended periods.

Skills

Customer service skills, attention to detail, and the ability to work in a fast-paced environment are key. Proficiency with cash registers and computer systems is helpful but not required.

Benefits

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retailer retirement matching programs and contributions
• Transit and commuter benefits
• Incentives: Incentive payments for achieving performance targets
• Tuition Reimbursement Assistance
• Medical, Dental, Vision & Voluntary Insurance Offerings

Pay

Compensation is commensurate with experience.

Schedule

Schedule flexibility is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 8:00pm.

Health & Safety Guidelines

The role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Equal Opportunity Employer

We are committed to fostering an inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.