Thrift Store Sales Specialist

The Role

We are seeking a Thrift Store Sales Specialist to join our dynamic team at Goodwill Greater New York and Northern New Jersey. This role is vital to delivering exceptional customer service and supporting daily retail operations.

Responsibilities

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

This position requires a high school diploma or equivalent. Previous retail experience is preferred but not required. Excellent communication skills, a positive attitude, and the ability to work independently are essential. Physical requirements include standing for extended periods, bending, lifting up to 25 pounds, and operating a cash register.

Qualifications

Strong interpersonal skills, attention to detail, and a passion for sustainability and community empowerment are key. We value diversity and inclusivity, and we encourage applications from candidates of all backgrounds.

Skills

Customer service skills, inventory management, basic computer skills, and the ability to work flexible hours are beneficial. Training will be provided for handling pre-owned merchandise safely.

Benefits

Goodwill Greater New York and Northern New Jersey offers a comprehensive benefits package to full-time employees and part-time employees working over 30 hours per week, including generous time off, health and wellness resources, robust health benefits, retirement matching programs, and more.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Schedule flexibility is essential due to the store's operating hours of Monday to Sunday, 7:00am to 8:00pm.

Health & Safety Guidelines

The role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Contact

If you require a reasonable accommodation during the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are committed to providing an inclusive and accessible environment for all candidates.