Thrift Store Sales Specialist

The Role

We are seeking a Thrift Store Sales Specialist to join our team. This role involves delivering excellent customer service, supporting daily retail operations, and promoting Goodwill’s mission.

Responsibilities

• Greet and assist customers promptly.
• Support donors as needed and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Requirements

This role requires a high school diploma or equivalent. Previous retail experience is preferred but not required. Strong communication skills, ability to work independently, and a positive attitude are essential.

Qualifications

Ability to work flexible hours, including evenings and weekends, as the store operates Monday to Sunday, 7:00am to 8:00pm. Must be able to lift up to 50 pounds and stand for extended periods.

Skills

Customer service skills, attention to detail, and the ability to work in a fast-paced environment are key. Proficiency with cash registers and computer systems is helpful but not required.

Benefits

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Generous Time off policy to use when you need it after probation period
• Health, wellness and financial resources to help you achieve our personal goals
• Rothust and robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
• Incentives: Incentive payments for achieving performance targets
• Tuition Reimbursement Assistance
• Medical, Dental, Vision & Voluntary Insurance Offerings

Schedule

Schedule Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 8:00pm.

Health & Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Contact Us

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.